--- title: "Returns & Refunds – How to Send Your Return Back | SportSpar" canonical_url: "https://sportspar-com.app.laioutr.tech/retoure" locale: en meta: description: "14-day return policy at SportSpar: pack the item, include the delivery note, add postage, get your refund. Plus a returns FAQ on costs and exchanges." "og:description": "14-day return policy at SportSpar: pack the item, include the delivery note, add postage, get your refund. Plus a returns FAQ on costs and exchanges." "og:title": "Returns & Refunds – How to Send Your Return Back | SportSpar" --- ![Retoure-Header-Shopify\_INT\_1200x1200\_dbae1c44-5e95-4905-8dd1-312689639a8a.jpg](https://cdn.shopify.com/s/files/1/0849/6136/2250/files/Retoure-Header-Shopify_INT_1200x1200_dbae1c44-5e95-4905-8dd1-312689639a8a.jpg?v=1785228855&width=2048) # Returns & Refunds Although we're constantly improving our product descriptions, images and size guides, sometimes a shoe just doesn't fit, the material feels different than expected, or a shirt isn't cut for your athletic build. You can send your order back to us within 14 days without giving a reason. This is where your right of withdrawal applies. To receive a full refund, you must have only tried on the item or used it to the extent necessary to check its nature, characteristics and function, and returned it to us complete. You're only liable for any loss in value if that loss results from handling the item beyond what's necessary. ![shoes-box.jpg](https://cdn.shopify.com/s/files/1/0849/6136/2250/files/shoes-box.jpg?v=1779354650&width=2048) FAQ ## Returns FAQ Is the return free of charge? We hope you understand that, given our low bargain prices, we **unfortunately can't offer free return labels**. Unlike other retailers, we don't factor potential return costs into our sale prices, which lets us offer all customers **even lower prices**. How much does the return shipping cost? Prices can vary depending on the shipping provider and shipping method. Unfortunately, we can't give more precise details. You can find the relevant prices online or at the respective parcel shops. Is an exchange possible? **Unfortunately, we can't offer a direct exchange.** If you'd like a different size or a different item, please place a **new order**. This way, the new item reaches you much faster. Who pays the shipping costs for a new order? Since our shipping terms and item prices are kept extremely low and fair, the customer covers the shipping costs of a new order. You can find more information about our shipping costs **[here](https://sportspar-com.app.laioutr.tech/versandkosten)**. How and when will I get my money back? As soon as your item arrives with us, we check and process it as fast as possible. It usually only takes **3-5 business days** for already-paid invoice amounts to be refunded. The **refund of the purchase amount is made via the original payment method** (e.g. PayPal, Sofortüberweisung, Amazon Payments, Masterpayment, bank transfer). For bank transfers, the refund can take a little longer. In some exceptional cases we're extremely busy (for example around Easter or the Christmas season), so processing and refunding your return can take up to 14 days. How do I report a faulty item? If your order contains a faulty item, you can easily report it to us using a form. To go to the **complaint form**, please click **[here](https://sportspar-com.app.laioutr.tech/reklamationsformular)** and fill in all required fields. 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